The shipment of a title depends on the publishing house that we are working with and the current availability and quantity of the products. If the ordered product is not available at the moment, the delivery time is between 15 and 20 working days.

You can get your order shipped to an address, that you have given, or to courier's office, or take it from our office. Learn more about the shipping prices.

If a different than cash-on-delivery method of payment is chosen then the order is considered accepted on the day when we have confirmed that the client has payed the full amount of the order.

The client is responsible of making sure they are available to receive the order. In case the client cannot be found on the address given or has given a wrong address, the second delivery is payed by the client.


It is the client's responsibility to open the package and check their order IN FRONT OF the courier. If the product has any irregularities the client must let the courier know about them at the moment of the delivery. Otherwise the client has to pay the full price of the products and the delivery. Level Up Ltd. carries no responsibilities about damaged shipments that are not declared as such in front of the courier.