PRIVACY POLICY

Academic Books Online Bookstore is committed to protecting your privacy. We have established this Privacy Policy and are providing it to you so that you can understand the manner in which we collect and use your information and the efforts we use to protect it. Please note that this policy is for Academic Books Online Bookstore's Web site only and does not apply to other 3rd party web sites linked to our web site.

Personal Information Collected

Academic Books Online Bookstore recognizes the need for consumers to control the use and management of personal information. By personal information we mean information that can be used to identify or contact an individual. This may include, but is not limited to, a first and last name, a physical address, an email address or a phone number. If you are visiting our site to browse or find information about Academic Books Online Bookstore's products or services, you do not need to provide any personal information. If you decide to make a purchase, however, we may collect this information so that we can provide you with the product or service you requested.

Order delivery price and term

When the order is made through a courier the delivery is within 1 working day for the big cities and as per the schedule of the courier for small towns and villages. The price of the delivery depends on the tariffs of the courier companies which the publisher has a contract with. The client is obliged to check the order before signing the bill of lading in a case of payment at the delivery.

Returns and replacements

In case a delivery is delayed irrespective of the reasons, an AcademicBooks operator shall notify the customer of that and state a new delivery date. If the product sustains damage during shipment, it will be replaced at the expense of the Level Up Ltd.

Prices

Level Up Ltd is entitled to amend prices of its own accord at any time without prior notice to users. Users shall pay the price displayed on the website at the time of placing an order irrespective of whether it was higher or lower than the price stated at present. In the event of technical mistakes made while ordering on academicbooks.bg Level Up Ltd has the right to refuse an order and not indemnify a customer in any way except by recovering the sums paid and/or deposited by the user, if any.

Warranty conditions

If a book arrives with missing or duplicate pages/parts and defective binding, it is subject to replacement. If a CD or other digital products bought are physically damaged or their content is impossible to open by a digital media, it is subject to replacement.

These warranties do not apply for rare, old or out-of-print books. As they have been used, the Level Up Ltd does not ensure that their condition is good. In case a used book shows signs of wear or some defects, they will be mentioned in the description accompanying it and will be seen in photos. By placing an order to buy such a book a customer agrees to its condition.

To replace a defective item a customer shall call 02/408 4004 during office hours – Monday through Friday from 9.30 to18.00 hrs. Returns can be made only in business days between 9.30 and18.00 hrs. In case the customer uses a method of returning a book different from that offered by the Level Up Ltd, shipping expenses will be covered by the customer.

Conditions and Methods of Payment

Prices of goods and services at academicbooks.bg, include VAT. Level Up Ltd reserves the right to change prices at any time without advance notice as well as to correct wrong technical or other item parameters. Misprints, differences in colour presentation and design changes are also likely to be encountered.

Payment on delivery

Using this method a customer pays the price due including shipping expenses to a courier on item delivery.

Payment by credit or debit card

Payment by credit or debit card is made through an online card payment system. Customers are taken automatically to the system where they enter their card details and make the payment due. The transfer includes the price of courier service delivery and the customers do not need to pay any additional fees upon receipt of the item.

Customers shall provide card information such as a card number, period of validity, 3-digit security code, cardholder name and address.

Protection of card details

While an authentication process is taking place, access is restricted to personal data exchanged between a card holder and a bank although the transaction is effected on the online store site.

After a customer places an order and chooses a “bank transfer” method of payment, a numbered offer is generated. The customer then makes a bank transfer to the account of Level Up Ltd, including the offer number as reason for payment. The transfer of the amount usually takes about 24 hours. Your order is accepted when the full amount is received in our account.

Automatic Information Collected

Our website makes use of various technologies to collect information about types and versions of internet browsers used when accessing our web site. This information, and information about internet IP addresses, as well as date and time web pages are visited are stored in various security and traffic logs. Our service provider reviews these logs, using statistical analysis, in an effort to track and predict traffic patterns and estimate resource needs. Unless we are tracking down a technical problem or we suspect either fraudulent behaviour or illegal conduct we do not trace specific user sessions.

Personal Information Use

Academic Books Online Bookstore uses personal information provided by you so that we can service your account. Also note that we may need to transfer that information to our agents or employees of our service providers. We will not sell or trade your information to unrelated third parties. When you submit an order you will receive an email confirmation from our system. As your order status changes you may also receive notifications via email. These notifications are considered part of our service and may not be disabled. We may also periodically send you email notifications concerning products or services. Any such notification will include instructions for opting out of future mailings.

Third Parties

We may partner with other third parties to provide various products and services. When you sign up for these services or products we will share required personal information that is necessary for the third party to provide the product or service to you. We take reasonable steps to ensure that these third parties are obligated to protect your information on our behalf. We may, however, release personal information if we are legally required to do so. If we are legally compelled to release information to a third party, Academic Books Online Bookstore, may or may not notify you of this release. Notification will be at the discretion of Academic Books Online Bookstore and will be based on the nature and conditions surrounding the release of information.

Information Control

Your customer profile is accessible from our website and you may update it at anytime. Our web site provides you with the ability to change your phone numbers, physical addresses, and email address information stored in your profile.

Posting comments and participation in forums on academicbooks.bg

Academicbooks.bg may enable its users to publish comments about the products and services of Level Up Ltd and the content of its website. To post comments on the site users may have to make a registration.

Users of academicbooks.bg cannot publish obscene or vulgar comments or opinions, incitement to racial discrimination, ethnic, sexual and religious intolerance, degrading the integrity of Level Up Ltd or third parties, or any other content which violates the laws of Republic of Bulgaria. Academicbooks.bg reserves the right to ban or delete comments and opinions posted on its website in violation of the rules stated in the sentence above.

Level Up Ltd is not liable for the content, truthfulness and origin of the comments published on academicbooks.bg.

Level Up Ltd has the right to notify the respective bodies and institutions and submit information about authors of comments and opinions violating the Bulgarian laws.

By posting a comment or opinion on the site of academicbooks.bg, a user is deemed to have read and agreed to the Privacy policy and is obliged to comply with them.

Supplemental Technologies

Our website uses cookies, session identifiers, JavaScript, and browser detection technology to provide consumers with a more pleasant online experience. Many browsers provide consumers with the ability to disable some or all of these technologies. Disabling them, especially in the case of JavaScript, may prevent you from viewing some web pages. Note that the cookies we use do not place any personally identifiable information on your computer.

Confidentiality and Security

Academic Books Online Bookstore takes reasonable steps to ensure that your information is protected. Our website is hosted in a data center which makes use of multiple levels of redundant firewalls and database encryption to protect information. Internally, we limit access to your information to those employees or agents who we believe have reasonable need to use the information to provide products or services to you, or to perform their jobs.

Notifications

This web site may send you notifications via email in order to service your Academic Books Online Bookstore account. These notifications are considered part of our service and may not be disabled. We will send the email but we cannot guarantee delivery. You are responsible for providing a valid email address and for updating it when your address changes.

GDPR and Cookie Usage

1. Log and Usage Data

We may log information when you access and use our site www.academicbooks.bg. This may include your IP address, user-agent string, browser type, operating system, referral URLs, device information (e.g., device IDs), pages visited, links clicked, the requested URL, hardware settings, and search terms.

 

2. Information Regarding Your Use of the Site

We collect the information you provide when you use our site. This includes information used to create your account (e.g., name, password, and an email address) and account preferences.

 

3. Transactional Information

If you purchase products from us, we will collect certain information from you, and information about the product you are purchasing. Certain payment methods are processed by third-party payment processors (e.g., PayPal and ePay), so please refer to the applicable processor’s terms and privacy policy for more information about how payment information is processed and stored.

4. Analytics Partners


We use analytics partners (such as Google Analytics and Facebook Pixel) to help analyze usage and traffic for our services. As an example, we may use analytics partners to analyze and measure, in the aggregate, the number of unique visitors to our site. 

 

5. External Accounts and Social Sharing 

We may offer social sharing features or other integrated tools that let you share content you see on our site with other media. Your use of these features enables the sharing of certain information with your friends or the public, depending on the settings you establish with the third party that provides the social sharing feature. For more information about the purpose and scope of data collection and processing in connection with social sharing features, please visit the privacy policies of the third parties that provide these social sharing features (e.g., Facebook).

6. Cookies

Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject first- and third-party cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our site.

 

7. What Cookies Are

Cookies are small files stored on your computer by your web browser (such as Firefox or Google Chrome) at the request of a site you're viewing. This allows the site you're viewing to remember things about you, such as your preferences and history or to keep you logged in.

Cookies may be stored on your computer for a short time (such as only while your browser is open) or for an extended period of time, even years. Cookies not set by this site will not be accessible to us.

8. Our Cookie Usage

This site uses cookies for numerous things, including:

  • Registration and maintaining your preferences. This includes ensuring that you can stay logged in and keeping the site in the language that you requested.
  • Analytics. This allows us to determine how people are using the site and improve it.
  • Other third-party cookies for things like Facebook sharing. These cookies will generally be set by the third-party independently, so this site will have no ability to access them.

Managing your cookies and cookie preferences must be done from within your browser's options/preferences.

 

9. Promotional Communications Opt-Out

You may opt out of receiving promotional communications from us by following the instructions in those communications. You may also opt-out of these communications at any time by UNSUBSCRIBE, sending us an e-mail or contacting us by telephone.


 

10. Account information

  • You may delete or alter your account information by contacting our team at www.academicbooks.bg via one of our channels.
  • You may limit the access to your information and deny its use and processing.

Contact Us

If you have any questions, comments or requests regarding this privacy policy or our processing of your information, please contact us.

The site academicbooks.bg is property of Level Up Ltd, represented by Martin Tashev, UIC 201912261, BG201912261; address: Sofia, 12, Stefan Karadja St., fl. 1, office 3.